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Frequently asked questions
How long will it take my order to arrive?
Orders are processed within 3-5 working days but please allow extra time for wax melts and prints. All our wax melts and prints are made to order in small batches. This means processing can take longer especially during busy periods. You will receive a dispatch email when your order is on its way!
Are your products vegan and cruelty free?
Yes! All wax melts, sprays and other products are 100% vegan and cruelty free. We only source ingredients and materials from trusted suppliers.
Do you offer refunds for unclaimed parcels?
If a parcel was returned back to us because it wasn’t collected or marked unclaimed, we are unable to offer a refund. As a small business, all items are handmade and dispatched as agreed. If you would like your order re-sent, we’re happy to arrange that with a small additional postage fee.
Can I cancel or change my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.